Refund policy
At Chebel, we take pride in crafting and packaging our cakes and desserts with utmost care to ensure they reach you in perfect condition. However, we understand that occasional discrepancies or damages may occur. Here's our comprehensive refund policy to address such situations:
Incorrect Orders:
- If you receive an incorrect order due to an error on our part, we sincerely apologize for the inconvenience caused. Please contact our customer support team within e.g., 4 hours of receiving the order. We will promptly arrange for the correct items to be sent to you, and if necessary, provide instructions for returning the incorrect items.
Damaged Cakes:
- Despite our best efforts, if your cakes arrive damaged, we are here to assist you. Please photograph the damaged items and contact us immediately upon receipt of the package. We may request additional information to assess the situation. Depending on the extent of the damage, we will either offer a replacement or issue a refund in the form of store credit.
Refund Process:
- Refunds for incorrect orders or damaged items will be issued solely in the form of store credit. This credit can be used towards future purchases on our website. We do not provide monetary refunds under any circumstances.
Conditions for Refund:
- Refund requests must be made within 24hrs of receiving the order.
- Cakes must be returned in their original packaging, unless instructed otherwise by our customer support team.
- We reserve the right to refuse refunds if the damage is determined to be the result of mishandling or improper storage after delivery.
Non-Refundable Items:
- Please note that certain perishable or customised items may not be eligible for refunds. We will clearly specify such items at the time of purchase.
Cancellation Policy:
All orders placed with Chebel Patisserie are made to order and involve significant preparation and customization. Accordingly, our cancellation policy is as follows:
Cancellations Made Less Than 24 Hours Prior to Dispatch
Cancellations requested within twenty-four (24) hours of the scheduled dispatch time are not eligible for a refund or credit note under any circumstances.
Cancellations Made More Than 24 Hours Prior to Dispatch
Customers may request cancellation of an order more than twenty-four (24) hours prior to the scheduled dispatch time. Upon such request, a credit note for the full value of the order (100%) will be issued. The request must be submitted via email and verified through our official address: founder@chebelpatisserie.com.
No Monetary Refunds
Chebel Patisserie does not issue monetary refunds for cancelled orders under any condition. Only credit notes will be provided in accordance with the terms outlined above.
Validity of Credit Note
Credit notes issued in accordance with this policy will remain valid for a period of three hundred (300) days from the date of issuance. These credit notes may be redeemed against any future order, subject to availability and applicable terms at the time of redemption.
By placing an order with Chebel Patisserie, the customer acknowledges and agrees to the terms of this cancellation policy.
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Contact Us:
- For any refund-related inquiries or assistance, please reach out to our customer support team at 8892349683 via call or WhatsApp
By placing an order with us, you acknowledge and agree to abide by our refund policy outlined above. We strive to ensure your satisfaction with every purchase, and we appreciate your understanding and cooperation.