Refund policy

Thank you for ordering with us! Because our cakes and baked goods are fresh, perishable, and prepared to order, we adhere to the following strict policy regarding cancellations, returns, and refunds.

1. Cancellations
Orders can only be canceled before the kitchen begins preparation of your item(s).
Once the baking or preparation process has started, the order is locked in, and we can no longer accept cancellations or issue refunds.
To cancel an order, please contact our support team immediately.

2. Returns
Due to the perishable nature of our products and strict food safety regulations, we do not accept returns under any circumstances. Once a cake has been delivered or picked up, it cannot be returned to our facility.

3. Damaged or Defective Items
We take great pride in our quality and delivery standards. However, if your order arrives damaged or defective, please follow these steps:
1-Hour Window: You must report any damage or defects within 60 minutes (1 hour) of delivery. Reports made after this timeframe will not be eligible for review.
Proof Required: Please submit clear photos of the damaged or defective item along with your order number via our customer support .
Our team will inspect the issue immediately to determine eligibility for a replacement or refund.

4. Refunds
Once a refund is approved by our support team, the amount will be automatically credited back to your original payment method.
Approved refunds will reflect in your account within 7 business days, depending on your financial institution's processing times.